IT Support Specialist

Job Title: IT Support Specialist

Location: Albany NY (Hybrid)

We are currently seeking candidates who meet the following qualifications

Responsibilities:

• Provide firstlevel support for ITrelated issues including hardware software and network troubleshooting.
• Diagnose and resolve technical problems promptly ensuring minimal disruption to users.
• Perform regular maintenance and updates on computers servers and other IT equipment to ensure optimal performance.
• Assist users with setting up and configuring computer hardware software and peripherals.
• Maintain accurate records of support requests resolutions and system changes in the IT helpdesk system.
• Provide training and guidance to users on best practices for using IT systems and software.
• Assist with network troubleshooting and maintenance including WiFi and VPN connections.
• Implement and enforce IT security policies and procedures to protect company data and systems.

Qualifications:

• Associates or Bachelors degree in Information Technology Computer Science or a related field.
• Experience in an IT support role.
• Proficiency in Windows and Mac operating systems Microsoft Office Suite and common software applications.
• Basic understanding of networking principles including TCP/IP DNS and DHCP.
• Excellent communication and interpersonal skills with a strong customer service orientation.
• Ability to diagnose and resolve technical issues efficiently.
• CompTIA A Network or similar certifications are a plus.
  
  If you meet these qualifications please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application.