-Customer Success Specialist LatAm

Position: Customer Success Specialist (LatAm)
Salary Range: USD/ month (based on experience)
Language: Professional proficiency in English level C1 is required.
Type of contract: Independent Contractor Agreement.

About the Company

At Somewhere we are committed to connecting businesses with skilled and costeffective talent from the Philippines and Latin America. We tailor our services to match our client's unique business needs making global recruitment a breeze.

Scope of the Role

The customer success specialist will ensure customer satisfaction and success by providing comprehensive support and guidance throughout their journey with the company’s products or services. This includes onboarding new customers managing ongoing support facilitating account configuration conducting data review and manipulation and maintaining effective communication.

• Guide new customers through the onboarding process
• Focus on onboarding support and success: account configuration data review and manipulation and communication with the customer
• Highly organized with strong project management skills and excellent attention to detail
• Provide ongoing support and troubleshoot issues
• Monitor customer accounts to ensure goal achievement
• Review and analyze customer data for improvement opportunities
• Maintain regular communication with customers
• Collect and document customer feedback
• Conduct training sessions and create educational materials

Requirements:

• Previous experience in customer success account management or support
• Excellent communication and interpersonal skills
• Strong problemsolving and analytical abilities
• High attention to detail and attention to detail
• Proficiency with CRM software and customer support tools
• Ability to quickly learn and adapt to new technologies
• Data review and manipulation