WebSphere Administrator

Role: WebSphere Administrator
Location: 4 days onsite in Raleigh NC
Clearance: Must be eligible for Public Trust
Top Skills: WebSphere ServiceNow able to get a clearance and work onsite in Raleigh NC

Description:

• Provide a support team available 24 hours a day 7 days a week 365 days a year to manage all USPS middletier software infrastructure both onpremises and within the external cloud across all required environments (DEV/SIT/CAT/PROD) from provisioning through daytoday operational support and decommissioning. This includes but not limited to the management and support of all patching certificate management license management regulatory compliance (PCI/SOX) automation and general maintenance of supported servers.
• Manage work tasks via the USPS ServiceNow application in accordance with the Change Management Service Level Agreements (SLAs).
• Maintain staff qualifications to support USPS implemented technologies: web and application servers containers and container management messaging technologies cloud platform and services automation tools scripting languages and monitoring tools. Current technologies in use are Apache Tomcat WildFly Oracle Fusion Middle Tier (OFM) IBM WebSphere Apache HTTP Kubernetes Docker and other types of containers IBM MQ Kafka Zookeeper RedHat OpenShift RedHat 3scale Ansible Google Cloud Platform Microsoft Azure Linux shell scripting Microsoft PowerShell JYTHON AppDynamics Zabbix SolarWinds Neustar and Splunk. After implementing new technologies supported by Middle Tier Services ensure staff are trained prior to 30 days of go live date.
• Manage work tasks via the USPS ServiceNow application in accordance with the Change Management Service Level Agreements (SLAs) as stated in 2.2.1 Change Management Service Level Acceptance Criteria section.

Operational tasks to support the USPS environment. Including but not limited to:

• Work with Program Manager Project Managers Engineering staff USPS Staff and Vendors to manage projects drive outcomes and lead teams.
• Analyze and resolve complex hardware and software issues.
• Assist the USPS development community with performing tests and implementing software adds and changes.
• Facilitate in backups and restores of data and application code.
• Escalate unusual or unexpected findings to USPS.
• Provide reports to users and managers of the status of systems as requested.
• Provide weekly status reports and maintain hours worked on projects.
• Create and maintain project plans as necessary and keep USPS management notified of critical failures or potential missed milestones.
• Use change and case management procedures as required.
• Comply with the Change Management SLAs outlined in Change Management Service Level Acceptance Criteria.
• Provide an action plan for resolution of any/all faults detected.
• Provide documentation of all solutions to problems and document all application guidelines and issues.
• Provide reports to USPS Management to share solutions found.
• Provide and implement escalation processes and/or procedures.
• Follow the appropriate quality assurance program chosen by USPS Management.
• Provide onsite system or application support for deployment/installation as required.
• Interact with all USPS functional groups to accomplish objectives.
• Create and edit computerbased documentation and trouble ticket systems to document equipment configurations track changes and problems and compile performance data.
• Perform assistance training and information sharing to users and other administrators.
• Maintain leadership qualities and attitude in keeping with the standards of the USPS.