Incident Manager Major Incident Manager

Role: Incident Manager (Major Incident Manager)

Job Locations: USA; NYC NY USA

Required Experience: 7 9 Years

Duration: Long term Contract

Skills: Incident Manager (Major Incident Manager)

Job Description:

Overseeing the incident management process and team members involved in resolving the incident.

Responding to a reported service incident identifying the cause and initiating the incident management process.

Prioritizing incidents according to their urgency and influence on the business.

Major Incident Management E2E coordination of incidents Incident communication internally/externally/leadership teams

Incident escalation & engagement of the appropriate stakeholders

Involve L2/L3 support and vendor coordination if involved Driving resolution/workaround timely manner

Logging all incidents and their resolution to see if there are recurring issues. Managing the incident team members