Assurance - MERC Assurance - Risk Quality Manager - Cairo Lebanon

General:

• Continuously monitor and ensure adherence to all operational policies and procedures within the Risk Business Unit.
• Provide comprehensive training and education to staff members, ensuring they are well-informed about the firm's policies, regulations, and quality expectations.
• Act as a key contact person for the engagement teams for their Risk and Quality (R&Q) queries and requests..

Risk and Quality Inquiries:

• Promptly receive and address questions and inquiries from the Risk team, covering various areas such as contractual matters, engagements, R&Q policies (including local and global policies), Salesforce Risk usage, new services / tools management.

Contract Reviews:

• Receive contracts from the client-facing team and coordinate with CRT for review of the terms according to the stage of the opportunity.
• Coordinate with the R&Q department head to obtain necessary sign offs and approvals.
• Effectively communicate contractual changes or edits with engagement teams, ensuring clarity and understanding.

Engagement Compliance Reviews (ECR):

• Participate in the selection process of sample engagements for review.
• Facilitate coordination between the file reviewer and engagement teams.
• Regularly follow up with ECR reviewers to monitor progress.
• Participate in ECR reviews.
• Actively contribute to Root Cause Analysis (RCA) and Quality Improvement Plan (QIP) discussions.

Engagement Quality Reviews (EQR):

• Collaborate in the selection of sample engagements for review.
• Foster coordination between the R&Q team and engagement teams.
• Participate in the quality reviews .
• Engage in meaningful participation during Root Cause Analysis (RCA) and Quality Improvement Plan (QIP) discussions.

Quality Management for Service Excellence (QMSE):

• Support with implementation and regular performance of required controls to maintain the quality management system of the firm.