Answer phone calls and emails promptly and professionally
Secure reservations based on guest preferences dates and availability
Process payments securely and accurately
Provide clear and concise information about our offerings (e.g. rooms amenities rates policies)
Upsell and recommend additional services or upgrades to enhance the guest experience
Modify or cancel reservations according to guest requests and company guidelines
Address guest concerns and complaints in a courteous and professional manner
Maintain accurate reservation records and ensure all guest information is uptodate
Work effectively with other departments to ensure a smooth guest experience
Requirements
Excellent customer service skills with a focus on guest satisfaction
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Proficient in computer skills including reservation systems and Microsoft Office Suite
A positive and professional attitude
Excellent time management and organizational skills
Detailoriented with a strong accuracy record
Benefits
Good Pay and Benefits
Excellent customer service skills with a focus on guest satisfaction Strong communication and interpersonal skills Ability to work independently and as part of a team Proficient in computer skills, including reservation systems and Microsoft Office Suite A positive and professional attitude Excellent time management and organizational skills Detail-oriented with a strong accuracy record