Trading Customer Support Agent

Job Summary

Were looking for an enthusiastic English speaker to join our Trading Support team in Bucharest!

It is a great opportunity to work in a techdriven company. In a relaxed and friendly environment our headquarters are in the heart of the city (Universitate area) full of interesting and challenging projects.

Company Intro

EveryMatrix is a leading B2B SaaS provider delivering iGaming software content and services. We provide platform casino sports betting payments and affiliate systems to over 300 customers worldwide. The company is profitable has over EUR 100m in annual revenues and 950 employees in offices across 12 countries in Europe Asia and the US. EveryMatrix was founded in 2008 and remains a founderowned private company. EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Responsibilities

• You will be responsible for helping our clients via email and live chat
• Check and process bets and settle matches according to our policy
• Investigate missing matches / missing results issues
• Create activity reports
• Add missing matches / tournaments / participants
• Check and update the information we supply to our clients

Requirements

• Good written English skills (mandatory)
• Internet browsing is no mistery to you and knows all the shortcuts
• You know how to use MS Office
• The technical aspects of the activity are fun for you
• Previous experience in customer support is a plus
• Payment systems and online casino knowledge is a plus
• Ability to follow documented procedures logical thinking
• Willingness to continuously learn and improve
• Highly organized focused capacity
• Team spirit
• Time management skills
• Ability to communicate technical problems concisely and professionally
• Sports passionate

Perks and benefits

• The base salary is 660 Euro NET;
• The work schedule is from 09:00 to 17:00 17:00 to 01:00 or 01:00 to 09:00 5 days/week in a rotation system that will cover 23 weekends/month. More details about the working schedule will be provided over the interview
• Paid taxi for those working until or from 01:00.

Work Life Balance

• 22 days off per year including public holidays rising to 32 by year 5 inside the company
• 10 sick leave days per year (without a doctors note)
• 40% work from home after the first 3 months within the company
• If returning to work soon after having child 1 year 100% WFH for mothers
• WFH after child is born for fathers: 13 weeks of 100% WFH (from the day of the birth of the child).

Benefits and Office perks

• Daily catered lunch or lunch allowance in total of 130 EUR net per month
• Private Medical insurance Regina Maria
• Our own inhouse gym health & wellbeing programs
• Fruits Tuesday
• Access to online learning platforms Udemy for Business and OReilly and budget for external training
• Bookster
• Massage at work
• Frequent freebar parties annual wholecompany parties (have previously rented our own planes to get everyone together!)
• Fun corner: ping pong table PS4 lots of board games.