Payments Technical Support

Our client a well known Software Development company operating within the iGaming field is seeking to expand their Payments team hiring Payments Technical Support Agents for their office in Cyprus.

Tasks

• Identify report and track payment complaints and incidents affecting the companys customers contacting the relevant departments in the organization;
• Working with technical settings in internal/external payment gateways: checking changing fixing PSP/payment methods set up;
• Process investigate and respond to escalations to ensure customers issues reported via all channels are resolved;
• Coordinate and manage requests based on their origin and level of priority;
• Any other tasks as assigned by the management

Requirements

• 12 years experience working in a similar technical support role in PSP or Fintech companies.
• Fluent in English both written and spoken
• Working from the office (Cyprus Limassol);
• Able to work on rotational shifts 24x7
• Strong organizational skills and ability to multitask.

Benefits

• Health Insurance
• Learning and development opportunities interesting challenging tasks;
• Company fitness corner in the office for employees;
• Opportunity to develop language skills and partial compensation for the cost of language classes;
• Birthday celebration present;
• Time for proper rest and 24 working days of Annual Vacation;
• Breakfasts and lunches in the office (partially paid by the company).Coffee fruits and snacks available as well