Communication Reservations Agent

What You Will Do

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Taking telephone, e-mail and fax reservations enquiries.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints.
• Acquire comprehensive knowledge of the Hotel and the company, and keep updated with seasonal changes and new information.
• Utilizes and ensures proper working condition of the telephone switchboard, the Hotel computer systems and high-speed Internet system.
• Responsible for Communications- Reservations - CORE non- phone duties including processing new reservations, updating and cleaning up reservations, answering reservations inbox emails.
• Answers general Reservations emails, retrieve and distribute mail and process brochure requests.
• Accepts and delivers wake-up calls and messages in a timely manner.
• Performs installation and repairs of telephone or high-speed Internet services in the guest room or public area meeting space.
  

What You Bring

• Bachelor Degree / Diploma degree or equivalent experience.
• A minimum of 1 year of experience in same field.
• Excellent verbal communication skills in both Arabic and English Languages.
• Customer service experience.
• Strong sales skills.
  

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
  

Schedule & Hours

• Full time Job.
• Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.