Customer Operations Intern

As a customer operations intern you will be joining a squad where your mission will be to work with Software Engineers to conquer plants and to support industrial players in the transformation of their operations while contributing to the Pelico Platform evolution & 360 customer experience.

You will have the opportunity to write a fantastic story about reinventing industrial operations and grow with an early stage startup and join an ambitious team who works in a very good and caring spirit.

You will be onboarded in a squad composed by product manager software developers and one customer operations manager.

What youll do & learn

• Dive in with plants operations teams to better understand their customer jobs and reinvent their day to day work with data.
• Help in conception & development of our in collaboration with a software / data engineer
• Map model and analyze the clients data to feed the app or to create operational recommendations. (SQL)
• Generate a significant impact on industrial performance in the clients plants by helping users leverage the platform

Your key results will be:

• User Onboarding: Be the principal contact to the client & play the role of project manager to facilitate the onboarding
• First wins: Support the customers and lead them to their first user wins
• Pilot conversion: Take charge of the project delivery to ensure the success of our pilot conversion
  
  Pelico promotes inclusion and nondiscrimination and acts daily in favour of social mix gender equality senior citizens & disability
  
  What you embody
  
  • You have an analytical mind a capacity to apprehend and solve complex business problems
  • You have a serious appetite for data analysis data exploration and data visualization
  • You are comfortable with SQL
  • You want to collaborate and iterate with users to create innovative solutions that help them in their day to day life
  • You are independent autonomous extremely output oriented and you thrive in challenging and stimulating environments
  • You combine a passion for technology and data with the will to have a sustainable and significant impact on industrial businesses.
  • You have the desire to join an early stage startup and be the witness to all the steps of rapid growth
  • You could be interested in evolving this internship into a permanent contract.
    
    
    
  What we offer
  Join an exciting adventure with a lot of challenges at all levels!
  
  • Work on a highly impactful product that users love!
  • Office location at the heart of Paris (75002)
  • Remote flexibility while autonomous
  • 1 paid leave/month worked
  • Any additonal days related to graduation (presentation oral rattrapage)
  • 50% meal allowance: 10/day worked (Swile card)
  • 100% public transportation or equivalent in sustainable mobilty package
  • Afterwork every quarter.
    
    Contract Details
  • 6 months internship with a learning agreement delivered by your school
  • Starting asap