Apptad - IT - Desktop Technician II

Main Responsibilities:

• Providing telephone video call email Chatter and other means of warewashing and water filtration/softening technical support to the Ecolab Sales and Service organization.
• Routine call coverage on all levels of complexity providing midtohigh level technical consultation for all Call Center staff members for at least one Ecolab Core Competency.
• Contribution to new systems development launch and quality improvement teams.
• Where required provide onsite technical support and problem solving.
• Prompt preparation and special reports and transfer of followup information via email US mail or phone.
• Utilize the Auto Call Distribution system and Call Log system to monitor equipment/product offerings reporting to the appropriate system/product program leader on issues.
• Compose technical support literature such as SOPs Technical Service Bulletins and Technical Digest articles.
• Represent Ecolab as a tour host at R&D and on corporate account informational visits to customer locations as needed
• Completion of special project assignments.
• Development of training materials and training of phone room staff.

• Call center support via phone email video or other 70%
• Followup communications and consultation 15%
• Special projects and team participation 10%
• Training materials development and staff training 5%

• Bachelors degree OR equivalent work experience is acceptable.
• Minimum of 3 years work experience in a technical role such as Ecolab Territory Manager Ecolab Route Manager Electrical Plumbing Electronics Lab Technician Chemistry Microbiology Food Sanitation

• Verbal and written communication skills problem solving skills customer service and interpersonal skills.
• Basic ability to work independently and manage ones time.
• Basic knowledge of circuit boards processors electronic equipment and computer hardware and software.
• Knowledge of computer software such as configuration management software desktop communications software operating system software and internet directory services software.
  

• Demonstrated thorough knowledge of electrical wiring and plumbing
• Demonstrated strong written and oral communication skills
• Demonstrated attention to detail and problemsolving skills
• Demonstrated knowledge of Ecolabs cleaning and sanitation products and advance knowledge of Ecolabs equipment design function and installation procedures
• SelfMotivated able to work proactively and independently in a fastpaced environment
• Experience with Ecolab or competitive warewashing cleaning and sanitation product line sales or service organization. Typical candidates would have performed as a field service technician for Ecolab an equipment manufacturer or as Sales Representatives for a technically oriented company.