Inside Sales and Customer Care Manager

• Communicates and coordinates with internal teams to address customer issues needs and opportunities in a timely manner. Escalates serious concerns as needed owning the situation from start to finish.
  
• Delivers budget and stretches sales targets for assigned house accounts as introduced at the start of each new fiscal year.
  
• Designs and deploys training and onboarding programs for new hires.
  
• Responsible for processes related to customer care including but not limited to order entry order acknowledgements change orders expediting linedowns requests for information RMA initiation escalation of issues and metrics.
  
• Creates reports shared with the Global Vice President Sales & Marketing and Leadership Team.
  
• Supports HubSpot CRM working with internal sponsors.
  
• Plays a key role in optimizing workflows and connections to order fulfillment processes in cooperation with internal stakeholders.
  
• Ensures OEM customer ordering requirements are satisfied including the use of portals.
  
• Responsible for deploying customer satisfaction and loyalty surveys communicating results to stakeholders and plant personnel maintaining metrics and implementing corrective actions.
  
• Organizes activities for team building; conducts performance reviews with a focus on career development.
  
• Serves as a member of the OEM Sales Leadership Team for dialog and continuous improvements
  

Requirements

• Excellent communications ability verbal and written interacting with customers internal stakeholders and the customer service team.
  
• Excellent organizational and time management skills
  
• Commitment energy and enthusiasm for role are musthaves with the requirement to be proactive whether communicating unwelcome news or good with a focus on timely resolution.
  
• Ability to lead motivate and support a team with coaching skills that support positive development.
  

• Life cycle in a distribution environment.
  
• SAP ERP CRM.