Job Title: Technical Project Manager
Work Location: Bellevue WA 98008
Job Description:
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Should be around 10 15 years of total experience.
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Manage Operations and Support teams for a large cloudbased application
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Excellent skill set on analyzing identifying troubleshooting and rectifying application/infrastructure issues
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Strong knowledge of telemetry & monitoring tools such as Splunk AppDynamics Grafana CloudWatch
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Own and manage major incidents in production and lower environments as defined by the customers
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Strong technical background in Java based applications with proficiency in Microservices REST APIs and Cloud
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Preferred to have experience in Siebel CRM and dealing with customer based application platforms and infrastructure
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Understanding of GraphDB and GraphQL technologies and their usage
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Track and ensure compliance of various metrics such as SLA MTTR MTTA MTBF of the application
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Should be able to identify improvement areas drive automation and transformation initiatives
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Collaborate with onshore and offshore teams to ensure application support activities are completed within the SLAs
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Communicate project status issues and risks timely to all stake holders cross functional teams and managers
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Passion to learn and adapt with new technologies as per project needs
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Should have worked in client facing roles and have excellent communication skills