Spanish Speaking Customer Advisor

Are you fluent in Spanish and dedicated to providing exceptional customer support Do you thrive in a diverse and dynamic work environment If youre passionate about customer service and seeking a new opportunity we invite you to join our team in Athens Greece!

About Us:

We are a prominent player in the social media industry committed to delivering innovative solutions and outstanding customer experiences. Our mission is to foster connections and empower individuals making a positive impact in the digital landscape.

Position Overview:

Were currently looking for a skilled SpanishSpeaking Customer Advisor to join our energetic team in Athens. In this role youll play a pivotal role in delivering toptier customer support to our Spanishspeaking users across various social media platforms. This is an onsite position and we offer a comprehensive relocation package to assist candidates relocating from abroad covering flight tickets to Athens and accommodation expenses.

Key Responsibilities:

• Provide prompt and effective responses to customer inquiries across social media platforms such as Facebook Twitter and Instagram.
• Assist customers in resolving issues complaints and queries ensuring a positive customer experience.
• Engage with customers in a professional and empathetic manner demonstrating genuine care and understanding.
• Collaborate closely with internal teams to address complex customer issues and ensure seamless resolution.
• Monitor social media channels for feedback and trends providing insights to improve our products and services.
• Maintain detailed records of customer interactions and transactions using our CRM system.
• Proactively identify opportunities to enhance customer satisfaction and retention through personalized support.

Requirements:

• Fluent in Spanish (native or C1/C2 level) and proficient in English.
• Previous experience in customer support is preferred but not mandatory.
• Excellent communication skills and the ability to build rapport with customers effectively.
• Strong problemsolving abilities and a proactive approach to addressing customer needs.
• Adaptability and resilience in a fastpaced work environment.
• Willingness to work onsite in Athens and collaborate with a multicultural team.

Benefits:

• Competitive salary package with performancebased bonuses.
• Comprehensive relocation package including flight tickets to Athens and accommodation.
• Health and life insurance coverage.
• Ongoing training and development opportunities for career advancement.
• Exciting prospects for growth and progression within the organization.
• Inclusive and supportive work culture promoting diversity and teamwork.

Why Join Us:

At our company we are committed to providing exceptional customer experiences and fostering a culture of innovation and collaboration. As a SpanishSpeaking Customer Advisor in Athens youll have the opportunity to contribute to our mission of making a positive impact in the digital world. Join us and embark on a rewarding career journey filled with opportunities for growth and development.

Remote Work :

No