Patient Service Rep

Shift: Days

Job Summary

Job Descriptions:

• SUB ONLY YOUR TOP 3 CANDIDATES. All others will be declined.
• 12week contract with extensions and possible conversion based on performance and practice needs
• No travelers will be considered.
• Required soft skills for this position due to cancer patient population:
• Friendly presence patient/customer focused empathetic.
• Patient Service Associate for Penn Medicine Radnor Radiation Oncology would be responsible for all but not limited to the following tasks:
• Greet and checkin all treatment patients and simulations on daily Pennchart schedule.
• Manage and handle all patient phone calls and inquiries and route appropriate phone calls to nursing/physicians/etc via Epic telephone encounter.
• Checks front office and nurse office voicemails throughout the day
• Coordinate all patient appointments new patient visits follow ups inspection visits OTVs.
• Reschedule patient appointments if needed (example: physician vacation time providing coverage to other Rad Onc locations)
• Conducts record retrieval for both new patients and return patients who complete scans outside of Penn Medicine
• Performs operational scanning.
• Check faxes throughout the day.
• Places food orders for weekly chart rounds lunches and monthly staff meetings
• Picks up mail every morning and handles all deliveries going into and sent by the practice.
• Sends End of Treatment Letters in PennChart.

Training required prior to starting assignment:

PennChart (Penns EMR) Schedgistration training which is 4 days 8 hours per day total of 32 hours. Live virtual instruction.

NOTE the first 12 hours are not billable.