Customer Service Representative

Overview:

Key Responsibilities:

• Deliver outstanding customer service through various channels such as phone email and chat
• Address customer inquiries requests and complaints in a timely and professional manner
• Provide accurate product/service information to customers
• Assist customers in placing orders processing returns and issuing refunds
• Identify and escalate priority issues to the appropriate team or individual
• Manage and resolve customer issues using effective problemsolving skills
• Document customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction and retention
• Stay updated on product knowledge and company policies
• Contribute to team goals and meet individual performance targets

Required Qualifications:

• High school diploma or equivalent; associates or bachelors degree is a plus
• Prior customer service experience in a fastpaced environment
• Excellent verbal and written communication skills
• Strong active listening and empathy skills
• Ability to remain professional and courteous under pressure
• Proficiency in using customer service software and CRM systems
• Capability to multitask and prioritize in a dynamic work environment
• Problemsolving and conflict resolution abilities
• Understanding of customer satisfaction principles and practices
• Flexibility to work in shifts and adapt to changing schedules

empathy,problem-solving,communication skills,crm systems,communication,customer service,adaptability,customer satisfaction,multitasking