Key Responsibilities:
- Provide timely and professional responses to customer inquiries and issues via email.
- Handle a high volume of customer emails and maintain excellent response times.
- Understand and empathize with customer concerns actively listen to their needs and provide accurate and appropriate solutions.
- Troubleshoot customer problems and provide stepbystep guidance or instructions to resolve issues.
- Maintain a comprehensive knowledge of company products services and policies to address customer questions effectively.
- Escalate complex or unresolved issues to the appropriate team or supervisor for further assistance.
- Document customer interactions inquiries and resolutions accurately in the customer support system.
- Identify recurring customer concerns and provide feedback to improve products services and processes.
- Collaborate with crossfunctional teams including sales technical support and operations to ensure prompt and accurate responses to customer inquiries.
- Stay updated on industry trends product updates and new features to provide informed assistance to customers.
Qualifications and Skills:
- High school diploma or equivalent; bachelors degree preferred.
- Previous experience in customer service or email support roles is desirable.
- Excellent written communication skills with a strong command of grammar spelling and punctuation.
- Ability to handle multiple tasks and prioritize workload effectively to meet deadlines.
- Exceptional attention to detail and problemsolving skills.
- Empathy and patience in dealing with customers concerns and frustrations.
- Proficient in using email management systems and customer support software.
- Strong computer skills including proficiency in Microsoft Office and familiarity with CRM software.
- Ability to work independently as well as part of a team in a fastpaced environment.
- Strong time management skills with the ability to adapt to changing priorities.
Remote Work :
No