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Senior AWS Connect EngineerDeveloper

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الوصف الوظيفي

Job Title : Senior AWS Connect Engineer/Developer
Location : Woodlawn MD 21207.. Maryland United States
Duration: Long term
Position Description:
  • Design develop and implement AWS Connect processes to include new or modifications to applications forms workflow policies actions access control interfaces and any other configurations required to support client processes.
  • Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
  • Support and enhance existing processes based on new requirements or upgrades.
  • Facilitate requirements gathering review and document requirements.
  • Design and develop solutions within the ServiceNow environment.
  • Skills Requirements:
    FOUNDATION FOR SUCCESS (Basic Qualifications)
    • Bachelors Degree in Computer Science Mathematics Engineering or a related field
    • 7 years of experience working with large enterprise framework
    • 7 years of handson experience working with AWS Cloud platform
    • 3 years of handson experience working with Amazon Connect
    • 3 years of experience using Node.js Python or Java for development
    • 3 years of experience in designing call routing & messaging
    • Excellent interpersonal and communication skills
    • Must be able to obtain and maintain a Public Trust. Contract requirement.
    FACTORS TO HELP YOU SHINE (Required Skills)
    These skills will help you succeed in this position:
    • Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
    • Knowledge and experience with integrating Pega workflows with CCaaS.
    • Knowledge and experience with building reports and dashboards preferably with Tableau.
    • Solid AWS Cloud and AWS Connect Developer experience.
    • Extensive experience and knowledge with IVR Automatic Call Distribution (ACD) SkillBased Routing Live Chat.
    • Experience with process flow documentation creation.
    • Strong verbal and written communication skills.
    HOW TO STAND OUT FROM THE CROWD (Desired Skills)
    Showcase your knowledge of modern development through the following experience or skills:
    • Adept at working independently but also in a team environment.
    • Demonstrated experience delivering technology solutions in a fastpaced deadline driven enterprise environment.
    • Excellent understanding of change management testing requirements techniques and tools to ensure high availability of systems.
    • Prior Federal government experience.
    • Selfstarter highly motivated individual who adapts to a dynamic work environment.
    • Strong attention to detail with an ability to operate effectively across multiple priorities.
    Education:
    • Bachelors Degree in Computer Science Mathematics Engineering or a related field with 7 years of experience
    • Must be able to obtain and maintain a Public Trust. Contract requirement.
    Thanks
    Sri Kamalini
    IT Manager
    PH:

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