IBM DataCap Support Engineer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
الوصف الوظيفي
Role IBM Datacap Support Engineer
Location: Malvern or Charlotte (Onsite)
Duration:612 months
Client: Infosys/Vanguard
Must Have Skills:
We are seeking a highly motivated and skilled IBM Datacap Product Support Engineer to join our technical support team.
The ideal candidate will have extensive experience with IBM Datacap and a strong background in providing technical support troubleshooting and maintenance for document processing solutions.
This role requires excellent problemsolving skills a customercentric approach and the ability to work in a fastpaced environment.
Key Responsibilities:
Technical Support:
Troubleshooting:
- Diagnose and troubleshoot technical problems related to Datacap including software bugs configuration issues and performance problems.
- Analyze logs and error messages to identify root causes and implement corrective actions.
Maintenance and Upgrades:
- Perform regular maintenance tasks including software updates patches and backups.
- Assist in planning and executing system upgrades and migrations.
Documentation:
- Create and maintain detailed documentation for support processes troubleshooting guides and knowledge base articles.
- Document and escalate complex issues to senior support engineers or development teams as necessary.
Customer Training:
- Provide training and guidance to customers on the effective use of IBM Datacap features and functionalities.
- Conduct webinars and workshops to educate customers on best practices and new features.
Collaboration:
- Work closely with development QA and product management teams to communicate customer feedback and contribute to product improvements.
- Collaborate with other support engineers to share knowledge and best practices.
Monitoring and Optimization:
- Monitor system performance and usage to identify opportunities for optimization.
- Implement performance tuning and optimization techniques to enhance system efficiency.
Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).:
Technical Skills:
- 3 years of experience in technical support or a related role with a focus on IBM Datacap or similar document capture solutions.
- Proven experience with IBM Datacap installation configuration and troubleshooting
- Proficiency in IBM Datacap components and architecture.
- Strong understanding of OCR ICR and data capture technologies.
- Experience with scripting and automation tools (e.g. VBScript JavaScript .NET).
- Familiarity with database management systems (e.g. SQL Server Oracle).
- Knowledge of operating systems (Windows Linux) and networking concepts.
Certifications (Preferred):
- IBM Certified Solution Designer Datacap Taskmaster Capture
- Relevant IT certifications (e.g. CompTIA A Microsoft Certified: Azure Fundamentals)
Best Regards
Bishnu Upadhyay
Talent Acquisition Specialist SysMind LLC
Desk:Ext. 2216
Address: Sysmind LLC400 Alexander Park Dr Suite 103Princeton NJ 08540
نوع التوظيف
دوام كامل
