Release Manager and ITSM Specialist

Job Title: Release Manager and ITSM Specialist

Location: Plano TX Onsite

Duration: / Term: 12 months Contract

Job Description:

Responsible for ensuring the smooth and efficient deployment of software releases. Coordinate & collaborate closely with crossfunctional teams including Development DevOps and QA to ensure highquality software releases while minimizing risks and downtimes.

Duties include:

• Collaborate with development teams & product owners to plan and schedule software releases considering project timelines and business requirements.
• Oversee the release calendar (Forward Schedule of Change) and coordinate with stakeholders to ensure smooth deployments with minimal disruptions.
• Establish release processes and best practices to maintain a consistent and efficient deployment pipeline.
• Oversee configuration management processes ensuring that all components environments and dependencies are welldocumented and version controlled.
• Facilitate change management procedures validating proposed changes and evaluating potential impacts before deployment.
• Continuously improve automation scripts and workflows to optimize release efficiency.
• Conduct postrelease reviews and root cause analysis (5 whys) to identify opportunities for improvement and implement preventive measures.
• Design and implement strategy to leverage Canary Regions improving rollouts of software releases minimizing potential impact on production environments.

Ideal Qualifications:

• 3yrs release management deployment automation and change management in a cloudbased environment.
• Familiarity with Canary Region deployment strategies and related tools to manage gradual rollouts effectively.
• Strong experience with CI/CD tools (e.g. Jenkins GitLab CI/CD CircleCI) and version control systems (e.g. Git).
• Solid understanding of cloud platforms (e.g. AWS Azure GCP) and mobile application deployment processes (iOS/Android).
• Work to ensure our ITSM practices around key areas such as Incident Problem Change and Release Management are consistently being followed and processes run smoothly and effectively.
• Proficiency in scripting and automation (e.g. Bash Python) to streamline deployment workflows.
• Knowledge of configuration management tools (e.g. Ansible Chef Puppet) and infrastructureascode (IaC) principles.
• ITIL Certification (version 4).
• Strong understanding of ITIL best practices.
• JIRA Service Management and ServiceNow Required

Key Skills: Release Management Incident Management Problem Management ITSM ITIL JIRA