Functional Support Analyst

Job title: Functional Support Analyst
Interview: Virtual
Job Duration: 6 Months
Job Location: Remote

Responsibilities:

• Actively participate in Release Management including the planning communication and validation of new software upgrades and releases.
• Gain a deep understanding of problems and issues that arise throughout the product development lifecycle analyzing them from multiple perspectives.
• Collaborate with crossfunctional teams to define and implement solutions to problems.
• Lead business analysis efforts and develop detailed business requirements.
• Define and execute User Acceptance Testing (UAT) test cases.
• Assist in the exploration evaluation recommendation design and configuration of new features and functionalities within SAP SuccessFactors.
• Maintain accurate and uptodate project plans to ensure the team stays on track.
• Facilitate meetings with client representatives to identify and create functional requirements.
• Work with developers to document technical design requirements.
• Provide the project team with detailed functional and technical design recommendations for configurations and customizations of ERP or other business applications.
• Perform subproject management tasks on larger projects and manage smaller projects and initiatives.
• Serve as the key Subject Matter Expert (SME) to determine the appropriate technology solutions for strategic business initiatives.
• Proactively influence design reviews by sharing technical expertise and identifying risks.
• Demonstrate strong verbal and written communication skills and present to midlevel management and Steering Committee members.
• Develop partnerships with the HRIT organization and business stakeholders providing guidance on leveraging SAP SuccessFactors for HCM and reporting.

Qualifications Knowledge & Skills:

• Bachelors degree in IT Business or a related field preferred.
• Knowledge of HR objects and processes.
• 3 years of experience with HCM applications.
• Experience with Mergers & Acquisitions.
• Focus on improving the employee experience.
• General understanding of UX and software design.
• Handson experience with HCM applications.
• Strong group facilitation and communication skills across different levels of leadership.
• Strong organizational and analytical skills.
• Understanding of the Software Development Life Cycle (SDLC).
• Proven documentation and presentation skills.
• Ability to quickly adapt to a changing environment.
• Ability to handle rapid changes in deadlines and priorities.
• Ability to manage multiple highpriority projects.
• Ability to handle sensitive and confidential employee data appropriately.
• Ability to quickly understand new information and connect it to the larger picture.
• Openness to receiving and applying feedback.
• Collaborative proactive and independent work style with the ability to work under general direction and manage ambiguity.