E-Commerce Executive - Jewellery co

Own the daytoday activities of the ecommerce platform and all online sales efforts Take care of customers through inapp live support phone calls and emails Drive online sales and focus on the optimization of the website and make sure there is clear communication with the customers Ensure high levels of customer satisfaction through excellent sales service Keep up to date with product information

• Accurately describe product features and benefits to customers online Working with back office logistics merchandise department etc. To ensure both sales and operations are integrated to meet customer satisfaction Keep a record of packaging material and restock the store accordingly. Create and update records and databases with personnel financial and other data Ensure that ecommerce orders are completed accurately and on time Handle ecommerce petty cash and documents financial transactions (Delivery charges) by entering all the information into the system. Booking couriers coordinate and track the movement of ecommerce items through logistic pathways
• Manage site development and launch activities for all new ecommerce accounts including product descriptions images assets banners brand pages and other attributes
• Assist with analysis of product performance reports and ecommerce best practices to arrive at recommendations on how to improve sales Ensure web sites have accurate product information features photos videos specs and more. Coordinate efforts among multiple teams to ensure the successful and timely completion of web projects while maintaining excellent customer service.

• Resolve customer complaints provide relevant information and report customer issues to superior if needed. Maintain and develop relationships with existing customers via telephone calls and emails Submit timely reports and prepare ecommerce sales reports as assigned Monitor and analyze sales and inventory levels by SKU to achieve instock and revenue goals

• Research Skills

• Analytical skills Expertise in digital Basic knowledge of html JavaScript Knowledge of SEO

• Math skills

Job Types: Fulltime Permanent

Application Question(s):

• Do you have Jewellery Industry Experience

Education:

• Bachelors (Preferred)

Experience:

• ECommerce: 1 year (Preferred)

Language:

• English (Required)
• Arabic (Preferred)