Director of Banquet - Waldorf Astoria Cairo Heliopolis

• Plan and direct the administration of the Banquet Department to meet the daily needs of the operation.
• Clearly communicate, assign and delegate responsibility and authority for the department to the various catering and banquet management team and administrative support staff.
• Conduct all performance reviews for the Banquet Managers as well as counsel and give directions for line team members.
• Develop, implement, and maintain (with the aid of department’s team) department’s service guidelines and standards in regards to soliciting new business, training, department standards of operations, service standards, equipment, and event set-up specifications.
• Regularly review and evaluate the degree of acceptance of both the internal and external customer regarding the operation.
• Recommend new operating, marketing and service policies whenever there is declining business or unsatisfactory service to our customers.
• Assist in the hotel’s goals in establishing and achieving predetermined profit objectives and revenues.
• Attend and prepare for all menu, pre-cons, individual team member, statement and departmental meetings.
• Initiate, with the assistance of the Executive Chef, Catering and Banquet manager, the development of new, attractive, and creative menus, and seasonal theme menus, breaks, and events to maximize revenue, add value, and variety.
• Prepare and furnish all reports for forecast, budget information, and cost controls by implementing effective controls of labor and product cost.
• Monitor all present and incoming event orders.