German Speaking Customer Advisor

Do you speak German fluently and have a knack for customer service Join our team in Porto as a GermanSpeaking Customer Advisor specializing in banking. While previous experience is beneficial were open to individuals with a willingness to learn. For those relocating from abroad we offer a relocation package covering flight tickets to Porto and accommodation. Enjoy competitive pay extensive benefits like health and life insurance and plenty of opportunities for career growth.

Responsibilities:

1. Customer Service Excellence: As a GermanSpeaking Customer Advisor your main responsibility is providing exceptional support to Germanspeaking clients in banking. Utilize various communication channels to assist clients with inquiries offer guidance on banking products and resolve issues promptly.
2. Banking Assistance: Help clients with bankingrelated queries including account inquiries and transaction assistance. Collaborate with internal teams to ensure clients receive accurate assistance.
3. Product Knowledge: Develop a deep understanding of banking products and services to provide accurate information to clients. Stay updated on banking regulations and industry trends.
4. Issue Resolution: Address client concerns professionally aiming for quick resolution and customer satisfaction. Escalate complex issues as needed to ensure prompt resolution.
5. Feedback Collection: Gather client feedback to identify areas for improvement in banking services. Collaborate with teams to enhance customer satisfaction.

Qualifications:

• Fluency in German (both spoken and written) is required.
• Strong communication skills in English.
• Previous customer service experience especially in banking is advantageous but not required.
• Excellent interpersonal skills and a customerfocused approach.
• Ability to work independently and in a team.

Benefits:

1. Competitive Compensation: Receive a competitive salary based on your skills and experience.
2. Relocation Support: We provide relocation assistance including flight tickets and accommodation for candidates moving to Porto.
3. Health and Life Insurance: Access comprehensive coverage for yourself and dependents.
4. Career Growth: Explore various opportunities for advancement within the banking industry.
5. Dynamic Work Environment: Join a dynamic culture that encourages collaboration and innovation.
6. WorkLife Balance: Enjoy flexible arrangements promoting a healthy balance.
7. Professional Development: Engage in ongoing learning to enhance skills and knowledge.

Join Our Team:If youre fluent in German and passionate about providing topnotch customer service in banking apply now to join us in Porto as a GermanSpeaking Customer Advisor. Experience competitive pay comprehensive benefits and numerous opportunities for career growth as you contribute to our teams success!

Remote Work :

No