German Customer Support remote work in Portugal

Remote Work in Portugal Equipment provided

Role Description

This is a fulltime role for a German support specialist with emphasis on providing support services to clients in Germany. You will be responsible for answering customer inquiries resolving issues and maintaining customer satisfaction. You will be required to communicate in German via phone email and chat and document customer interactions and feedback.

Qualifications

• Fluency in German
  
• Customer service experience with excellent verbal and written communication skills
  
• Ability to provide efficient solutions multitask and work under pressure in a dynamic fastpaced and changing environment
  
• Strong problemsolving skills and attention to detail with the ability to analyze diagnose and resolve customer issues in a timely manner
  
• Demonstrated ability to be a team player adaptable and flexible
  
• Prior experience using CRM software and other support tools is a plus
  

Offer:

• Competitive salary and remuneration system (incl. meal allowance):
  
• Fulltime position
  
• Private health insurance
  
• 22 days paid vacation per year
  

Additionally for candidates from abroad:

• Airport pickup and administrative support for your integration in Portugal
  
• Airline ticket purchased from the company or instant refund after signing the contract
  
• Free annual flight home
  
• Accommodation in a room in a company apartment in Lisbon (or higher salary without accommodation)
  
• Free Portuguese courses water sports activities soft trekking and much more
  

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