Returns Center Central OperationsSenior ManagerSP jain and Amity University candidates only

Job Description Returns Center (Central Operations) The candidate should be from SP jain institute or Amity university.

The college pass out year should not be beyond 2014. (For one of the largest E commerce industry)

Designation Senior Manager

Team DC Operations (Large Supply Chain)

Responsibilities

Manage Returns Center (RC) operations for Large and Furniture shipments. Responsible for reliability and performance of Returns centers panIndia.

Responsible for continuous performance management and reporting for RCs. Responsible for driving and achieving targets for key distribution KPIs such as Inbound & dispatch breaches Cost reduction Inventory Accuracy and productivity.

Drive daily monitoring and adherence for all KPIs with regional teams. Drive RCA and CAPA with ground operations teams for operational breaches and inaccuracies.

Drive implementation and adherence to Standard Operating Procedures (SOPs) in operations.

Responsible for overall coordination with Central Liquidation team for timely liquidation of returns products.

Drive operational processes and projects to improve liquidation TAT to control RC space utilization.

Responsible for overall coordination with FA operations team for timely liquidation of products eligible for supplier returns.

Responsible for overall coordination with Insurance team to ensure surveys and liquidation of all products eligible for Marine Insurance.

Drive process excellence in operations for reliability cost reduction and growth enablement through identification and monitoring of projects to solve operational inefficiencies.

Coordinate with tech teams to resolve functional tech issues affecting operations.

Drive compliance for generation of regulatory & statutory documents for liquidation/returns dispatches.

Manage internal and external audits for assets to drive process adherence against company standards. Drive resolution of reported nonconfirmations with ground operations teams.

Coordinate with stakeholders such as Facilities IT Infra & HR teams to ensure smooth continuation of operations in line with business goals.

Experience / Qualification

Post graduate (MBA) with 8 years of experience in handling supply chain operations in high performance environments.

Past experience of managing central operations for supply chain and reverse logistics.

Past experience in leading teams / managing central workforce to lead and guide supply chain operations.

Possesses understanding and knowledge of critical distribution and Supply Chain concepts including warehousing transportation & reverse logistics.

Other requirements

Strong analytical & problemsolving skills (resultoriented).

Ability to influence crossfunctional stakeholders and align them towards the common shared objectives.

Should be comfortable in dealing with ambiguity creating structure and working in a fastpaced everchanging environment

Excellent people management skills and experience in large organizations preferred.