Helpdesk Support Specialist

Position Title: Helpdesk Support Specialist

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

• Provide frontline support to users through phone email or ticketing system channels.
• Diagnose and resolve hardware and software issues promptly.
• Assist users with software and hardware installations and configurations.
• Troubleshoot network connectivity problems and perform basic troubleshooting tasks.
• Escalate complex technical issues to the appropriate IT personnel for further resolution.
• Maintain accurate records of support tickets and resolutions.
• Assist in deploying and maintaining IT systems and infrastructure.
• Collaborate with team members to develop and document support procedures.
• Stay updated on the latest technology trends and best practices.

Requirements:

• Bachelors degree in Information Technology Computer Science or related field preferred.
• Proven experience in a helpdesk support role or similar position.
• Strong knowledge of Windows and/or Mac operating systems.
• Familiarity with troubleshooting desktops laptops printers and mobile devices.
• Basic understanding of networking concepts and protocols.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fastpaced environment.
• Strong problemsolving abilities with attention to detail.
• IT certifications (e.g. CompTIA A Microsoft Certified Professional) are a plus.
  
  If you meet these qualifications please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application.