Customer Service Representative

Description

We are looking for a customeroriented service representative. A Customer Service Representative or CSR will act as a liaison provide product/services information answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited and nbsp;to help customers. Theyre patient empathetic and passionately and nbsp;communicative. They love to talk and understand the value of good communication skills. Customer service representatives and nbsp;can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless and these CSRs can gather that for you. Problemsolving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

• Manage and nbsp;large and nbsp;amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate valid and complete information by using the right methods/tools
• Meet personal/customer service team and nbsp;sales targets and call handling quotas
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions process customer accounts and file documents
• Follow communication procedures guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask prioritize and manage time effectively
• High school diploma