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حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني0-1سنوات
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1 وظيفة شاغرة
As a Remote Administrative Travel Assistant you will be responsible for assisting customers in planning and booking travel arrangements providing exceptional customer service and ensuring smooth travel experiences. This position requires strong communication skills attention to detail and a passion for delivering excellent service. You will work remotely utilizing various online tools and platforms to support customers with their travel needs.
Responsibilities:
Customer Support: Provide prompt and professional assistance to customers via phone email and chat channels. Address inquiries related to travel bookings itinerary changes cancellation and other travelrelated issues.
Booking Management: Assist customers in making travel arrangements such as flights hotels rental cars tours and activities. Utilize booking systems and online platforms to process reservations efficiently and confirmations.
Travel Consultation: Offer expert advice and recommendations to customers regarding destination options travel routes accommodation and activities based on their preferences and budget.
Problem Resolution: Handle customer complaints and resolve issues effectively to ensure customer satisfaction and retention. Proactively identify and address potential problems to minimize disruptions to travel plans.
Documentation and RecordKeeping: Maintain accurate records of customer interactions bookings and payments. Ensure compliance with company policies and procedures regarding data protection and confidentiality.
Sales and Upselling: Identify opportunities to upsell additional products or services such as travel insurance upgrades and exclusive packages to enhance the customer experience and increase revenue.
Stay Informed: Stay updated on industry trends travel regulations and destinationspecific information to provide relevant and timely assistance to customers.
Team Collaboration: Collaborate with colleagues and other departments to streamline processes share best practices and contribute to the overall success of the travel services team.
Preferred Qualifications:
Working Conditions:
Requirements:
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