Personal Care Coordinator

At Sunshine Enterprise USA were not just a company; were a community of dedicated professionals committed to excellence and innovation. As a leading force in the business landscape we take pride in bringing together great people and great organizations by fostering a work environment that values creativity diversity and growth. If youre ready to embark on a rewarding career journey with a company that prioritizes its employees explore our current job opportunities below.

**This is an onsite position**

Position Responsibilities

• Participates in a missiondriven culture of highquality performance with a member focus on customer service consistency dignity and accountability.
  
• Performs outreach to members to coordinate completion of the initial and annual HRA conducts telephonic and/or inperson HRAs as necessary and ensures data entry of HRAs received via email.
  
• Interviews members to determine strengths problems functional status goals and need for specific services/resources.
  
• Maintains documentation of member s case care plan interventions and interdisciplinary care team within the medical management system.
  
• Collaborates with PCP and health care team to ensure timely communication of member s clinical information.
  
• Partners with licensed professionals in the development of an initial care plan for each member incorporating the HRA and all assessment findings.
  
• Facilitates communication of initial care plan to the PCP and member as necessary.
  
• Identifies the need for and facilitates referrals to Long Term Support Services (LTSS) Behavioral Health and community resources.
  
• Oversees warm transfers to member s assigned Case Manager in accordance with member needs when appropriate.
  
• Works with Case Management staff to expedite the resolution of member concerns.
  
• Guides members in understanding and accessing the benefits they are entitled to under MediCal.
  
• Assists the team in carrying out department responsibilities and collaborates with others to support short and longterm goals/priorities for the department.
  
• Notifies member s care team of key event triggers.
  
• Maintains compliance with established departmental productivity guidelines.
  
• Ensures reporting of productivity metrics to supervisor as required.
  
• Completes other projects and duties as assigned.
  

Experience & Education

• High School diploma or equivalent required.
  
• 1 year of experience working with the needs of seniors or persons with disabilities (SPD) in a customer/member service capacity required.
  
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying.
  

Preferred Qualifications:

• Bachelor s degree in healthcare management or related field.
  
• 1 year of Health Maintenance Organization (HMO) MediCal and/or health services experience.
  
• Bilingual in English and one of the defined threshold languages (Arabic Chinese Farsi Korean Spanish Vietnamese) required.
  

Knowledge & Abilities:

• Develop rapport and establish and maintain effective working relationships with leadership and staff and external contacts at all levels and with diverse backgrounds.
  
• Work independently and exercise sound judgment.
  
• Communicate clearly and concisely both orally and in writing.
  
• Work a flexible schedule; available to participate in evening and weekend events.
  
• Organize be analytical problemsolve and possess project management skills.
  
• Work in a fastpaced environment and in an efficient manner.
  
• Manage multiple projects and identify opportunities for internal and external collaboration.
  
• Motivate and lead multiprogram teams and external committees/coalitions.
  
• Utilize computer and appropriate software (e.g. Microsoft Office: Word Outlook Excel PowerPoint) and job specific applications/systems to produce correspondence charts spreadsheets and/or other information applicable to the position assignment.
  

Sunshine Enterprise USA is an Equal Opportunity Employer Minorities Females Veterans and Disabled Persons