Customer Success Manager - Siemens Mobility China

Overview:

• This is an on-site position requiring regular and frequent physical presence at the various customer sites in China.
• Establishes and maintains close working relationships with the customer, Key Account Manager (KAM), Business Administration (BA), engineering team in Digital Service (DS), and other support resources.
• Understands the organizational structure of customer’s business, along with that of the Siemens service and sales support teams.
• Acts as the main point of contact for all customer communication and interaction with internal sales, support, and service organizations.
• End-to-End manage the digital projects from engaging, through bidding, till delivery, supporting all aspects of service delivery and daily operations.