Reservations Executive Corporate Office

Responsibilities:

• Secure reservations for individual guests and corporate clients via phone email and online booking platforms.
  
• Process reservation requests efficiently and accurately ensuring all guest information and preferences are captured.
  
• Respond to guest inquiries regarding rates availability hotel amenities and local attractions.
  
• Upsell room upgrades packages and additional services to maximize revenue.
  
• Manage cancellations and modifications to existing reservations according to hotel policies.
  
• Generate reports on reservations activity and occupancy rates.
  
• Collaborate with other departments such as Front Office to ensure a seamless guest experience.
  
• Follow all company policies and procedures.
  

Requirements

• Minimum 34 years of experience in hotel reservations or a related customer service role.
  
• Excellent communication interpersonal and problemsolving skills.
  
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
  
• Ability to work independently and as part of a team.
  
• Positive and professional demeanor with a genuine passion for hospitality.
  

Benefits

Benefits:

• Competitive salary and incentives package.
  
• Positive and professional work environment.
  
• The chance to develop your skills and knowledge in the hospitality industry.