If you are a communicative ambitious and EU citizen speaking German a great vacancies telecom leader of Europe with relocation to Sofia and Varna (Bulgaria) is waiting for you! No specific requirements to the skills and background.
Tasks
Customer service advisors responsibilities:
- Respond to customer inquiries via phone/chat on your choice (Bulgaria) using predefined scripts.
- Redirect customers to appropriate departments for specialized assistance.
- Recommend optimal solutions based on established guidelines.
- Assist in resolving basic technical issues and common queries.
- Document customer interactions accurately in the system.
- Collaborate with team members for effective issue resolution.
- Provide support in a professional and courteous manner.
- Follow company protocols and contribute to a positive customer experience.
Requirements
Requuirement:
- Must be EU citizen;
- Fluent German is the must;
- Readiness to relocate to Bulgaria;
- Good communication skills.
Benefits
Benefits:
- A stable job with a permanent employment contract
- Supplemental health insurance and life insurance
- 24 days of paid annual leave 3 of which are wellness days
- Paid twomonth specialized sales training including product training
- Covering transport costs
- Food vouchers
- Free coffee drinks in the office pizza days and massages
- Great office location
- Pleasant and modern working environment rest rooms game rooms terraces
- Games and prizes for a good mood at work
- Employee assistance program including 24/7 access to psychological support
- Portal for special discounts for employees 20 discounts
- Internal training and development portals with certification opportunities
- Parking space available subject to company policy
- Corporate social responsibility and team building events etc.
Relocation package includes:
- Flights reimbursed up to 600 Euros.
- 2 weeks paid Hotel.
- Company support to get bank account & accomodation.
- Full 24/7 support in all questions connected with the relocation.
Salary up to 2100 Euro/month (1500 base monthly bonuses).