Customer Service Agent - German - Barcelona

Position: German Customer Service Agent

Location: Barcelona Spain

Employment type: Temporary (3 months) Fulltime (39 hours per week)

Work model: Hybrid work from the office during training and 3 days per month after training

DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer experience ensuring all needs are met via voice chat and email
• Work alongside the Management Team to meet deadlines and achieve goals
• Live and breathe the company values; be a brand ambassador
• Become an expert on the sneaker brand
• Work in a fastpaced environment and showcase your multitasking skills
• Maintain a high level of attention to detail; be meticulous and vigilant
• Personalize the customer experience find the right tone for each situation

REQUIREMENTS:

• A fluent level of German with strong grammar and spelling skills
• High level of English (both spoken and written)
• Residing in Catalonia
• Having NIE number
• A genuine passion for worldclass customer service
• High energy drive and a friendly personality
  
• Ability to deal with sensitive calls with empathy
• A professional outlook and proactive approach to problem solving
• Strong administrative skills

OFFER:

• Contract: Temporary of 3 months (with 1 month probation period) with a possibility of extension based on performance
• Working days/hours Tuesday to Friday 10:00 14:00 and Saturday 9:00 13:00 (parttime 20 hours weekly) or Monday to Friday 9:00 to 18:00 (fulltime 39 hours weekly)
• Rewards: Multiple performancebased rewards and discounts on the sneakers
• Paid bank holidays 1 extra day in lieu 2 holidays accrued per calendar month
• Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home
• Employee Assistance Program free confidential and impartial guidance and support
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of the organisation
• Training: 8 days Monday to Friday fulltime 10:00 19:00 from the office