Service Account Lead

Key responsibilities:

• Responsible for the delivered services for the entire customer account with all the products for that particular account
• Serve as a first level escalation point for customers’ operational and planning support.
• Coordinates service deliveries for Day of Ops and Planning portfolio activities. The service delivery activities include but not limited to bug fixes, inquiries, service requests, system monitoring, system migration and change requests.
• Responsible to interact with many parts of the organization to understand complex situations and provide answers to the customers.