Dyson Customer Service Agent - Estonian Market

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs of our diverse markets. We focus on customer service sales and technical support solutions for clients worldwide. CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.
**#WeCare #WeAreCurious #WeAchieveTogether

Our Client**

Dyson is a globally recognized premium household name. Theyre market leaders in design and technology and regularly launch outstanding products onto the market such as the Dyson hair wrap fans and vacuum cleaners. Were looking for Customer Service Agents who are fluent in Estonian have a good level of English & are excited by innovation and thrive on challenges to join our vibrant Dyson customer care team and interact with owners of some of the worlds most innovative and stylish Dyson products.

Tasks

• You will be communicating with clients through different channels such as telephone email or social media and looking for solutions if they are experiencing difficulties with their order or device.
• As you work you will be using leadingedge diagnostic tools and Excel to help guide clients in solving issues with their machines.
• In more extenuating circumstances you may agree and arrange a technician visitor to send additional/spare parts directly to the clients.
• Youll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (crossselling and upselling).
• Youll be a Dyson Ambassador by educating customers on Dyson Technology demonstrating a full understanding of Dysons products and brand values.

Requirements

• Have a fluent level of written & spoken Estonian.
• Have a good level of English to communicate with our international team.
• Be eligible to work in Slovakia and be a resident in the Slovakian territory.
• Appreciate excellent customer service no matter whether its a call email or social media we want to offer our customers the best possible experience.
• Have good computer skills and experience with MS Office.
• Solutionoriented to provide the correct and best outcome for the customer.
• Wellorganised and able to prioritise the workload with the ability to work under pressure.

Benefits

• Starting date: March 2024.
• Contract Type: FixedTerm.
• Working hours: Full Time (40 hours per week) rotating schedule Monday Sunday between 8 am and 10 pm 5 days/week (rotative weekends two weekends off per month guaranteed).
• Highly competitive base salary of 16800 per annum in addition to:
• 585/day meal voucher (117/month).
• A commuting allowance of 50 per month (600 per annum).
• Possibility to earn a KPIBased Performance Bonus of up to 10% of the monthly salary.
• Paid 5 extra days (contingency days) per annum in case of emergencies and shortterm absences.
• Employee Assistance Program Free confidential and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Hybrid working model in an outstanding work location and facilities in our brandnew offices in Bratislava.
• Please note if you are living further away and cant commute daily we may be able to offer a remote working option (subject to location and distance from our office).
• Fully paid training that optimally prepares you for your job 3 weeks duration (officebased).
• Bestinclass people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment.