customer support associate

Overview:

Key Responsibilities:

• Respond to customer inquiries via phone email and chat in a timely and professional manner
• Assist customers with product information account management and issue resolution
• Identify and assess customers needs to achieve satisfaction
• Handle and resolve customer complaints effectively and efficiently
• Document customer interactions and transactions accurately
• Collaborate with crossfunctional teams to ensure seamless customer experience
• Provide feedback on the efficiency of the customer service process
• Stay updated on product knowledge and company policies
• Adhere to company procedures and guidelines
• Assist with training new customer support team members

Required Qualifications:

• High school diploma or equivalent; degree in a relevant field is a plus
• Proven work experience in customer service or a similar role
• Strong communication skills both verbal and written
• Excellent problemsolving abilities
• Empathetic and patient attitude towards customers
• Ability to multitask and work under pressure in a fastpaced environment
• Team player with a customerfocused mindset
• Proficiency in CRM software and help desk systems
• Ability to adapt and learn about new products and technologies
• Flexibility to work in shifts including weekends and holidays
• Good understanding of customer satisfaction metrics
• Attention to detail and accuracy in documentation
• Ability to remain professional and courteous with challenging customers

communication,empathy,multitasking,teamwork