Voice process

Overview:

Key Responsibilities:

• Handle inbound and outbound calls in a timely manner
• Provide accurate and efficient customer support
• Identify and assess customers needs to achieve satisfaction
• Resolve customer complaints and provide appropriate solutions
• Keep records of customer interactions transactions comments and complaints
• Communicate and coordinate with internal teams to ensure excellent service delivery
• Meet personal/team qualitative and quantitative targets
• Manage and process customer orders
• Stay updated on product information and company policies
• Follow communication procedures guidelines and policies

Required Qualifications:

• High school diploma or equivalent
• Prior experience in customer service or a similar role
• Excellent communication skills both verbal and written
• Ability to remain professional and courteous with customers at all times
• Strong problemsolving and decisionmaking abilities
• Ability to multitask and prioritize in a fastpaced environment
• Proficiency in relevant computer applications
• Capability to work independently and as part of a team
• Adaptability and willingness to learn new processes
• Strong attention to detail and accuracy

communication,customer service,multitasking,team collaboration