Jr IT Helpdesk Coordinator

POSITION SUMMARY:

BOT VFX a postproduction services company in the entertainment industry with global clients is looking for an entrylevel position Jr IT Helpdesk Coordinator on a permanent role basis. This role involves managing the flow of inquiries providing basic support and resolving technical issues. The ideal candidate will have a passion for IT possess excellent problemsolving skills and deliver superior customer service. This role reports to the IT Operations Lead.

POSITION RESPONSIBILITY

• Respond to enduser queries via phone email or ticketing system.
• Provide firstlevel contact and convey resolutions to enduser issues.
• Properly escalate unresolved queries to the next level of support.
• Track route and redirect problems to correct resources.
• Walk endusers through problemsolving processes.
• Follow up with endusers provide feedback and see problems through to resolution.
• Utilize excellent service skills and exceed enduser expectations.
• Ensure proper recording documentation and closure of helpdesk tickets.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures products and services.

REQUIRED SKILLS

• Degree in Information Technology Computer Science or equivalent.
• Proven experience as a helpdesk technician or other customer support role.
• Techsavvy with working knowledge of office automation products databases and remote control.
• Good understanding of computer systems mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English and excellent communication skills.
• Customeroriented and cooltempered.