student transportation service

• Service pricing & P&L of Large accounts.
• Student Transport Service delivery quality standards & process.
• Credit negotiation and supplier onboarding
• Customer Retention and account expansion KAM

• Total revenue and Profitability
• SLA & process adherence
• Performance on regular QC/ audits
• NPS surveys

• Interact and engage with clientside stakeholders to
• Understand expectations
• Collect feedback
• Build relationships
• Grow the transaction volume.
• Strengthen Ground teams (from scratch if required) by being handson with sourcing and recruiting activities
• Design Build and Operate MIS for the operations. This might include both quantitative and qualitative data not limited to the abovementioned KPIs.
• Regular data tracking and audits of
• regulatory compliance
• Supplier performance

• Manage the entire endtoend life cycle of all Student transport service requirements.
• Developing and implementing transportation policies and procedures.
• Analyzing transportation data to identify areas for improvement.
• Resolving transportationrelated issues and complaints.
• Staying uptodate on industry trends and regulations.

• 10 years of experience working in the student transportation business in an operations role that involved manipulating transportation software systems.
• Deep understanding of the life cycles of Student Transportation Service contracts.
• A skilled negotiator and risk manager with experience in overcoming multiple kinds of unexpected challenges in the STS business and a proven ability to predict and create processes to avoid or identify risks.
• A willingness to work both onsite and from the office to deliver superlative customer success.
• An extreme ownership attitude with an ability to inspire his/her team and lead by example.

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