Customer Success Manager

Company Profile

Simplotel is a Bangalore based SoftwareasaService (SaaS) company helping over 2000 hotels across 21

countries grow their direct business. We are powering ecommerce for some of the largest hotels in

India. The name Simplotel comes from a combination of Simple and Hotel our mission is to Simplify the

life of hoteliers through technology. Simplotel is a Shopify for Hotels was founded in October 2013 and

is funded by GoMMT India s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India an initiative

of the Union Ministry of Commerce & Industry in India.

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Position Customer Success Manager

The Customer Success Manager will be responsible for driving renewals of our customers and ensuring

that they derive maximum value from the use of Simplotel. To achieve this the account manager will

interact regularly with the clients and build a strong lasting relationship and drive improvements to the

customer s usage of Simplotel and drive adoption of new features that help customers.

Responsibilities:

Drive renewals and upsells for Simplotel.

Be in touch with our customers analyse opportunities for improvement and convince the

customers to adopt such suggestions.

Build and maintain strong longlasting relationships.

Understand various analytics of our customers and craft and implement strategies to grow it.

Deliver metrics and analysis to customers to ensure that they understand the value of our platform

Manage schedule and prioritize well in order to meet deadlines

Skills required

0 3 years of Account Management or other customer facing experience.

Graduate degree in Engineering Business or Hotel Management. MBA a plus. Excellent written

and verbal communication skills. Ability to convince internal stakeholders and customers.

Strong analytical skills and good knowledge of Excel.

Ability to work in cross functional teams.

Experience in delivering clientfocused solutions based on customer needs

Excellent listening negotiation and presentation skills

Ability to prioritize among competing tasks

Keen attention to detail and adherence to deadlines.

Knowledge of ecommerce Web analytics & SEO is a plus.