Customer Support Executive

• Resolve billing issues using effective querysolving techniques.
• Provide clear and concise information regarding billing or services.
• Review account information and address customer inquiries.

• Proficient in billing processes including understanding recurring bills billing cycle changes due
• dates prorate charges autopay and surcharges service charges and taxes.
• Experience in resolving customer issues related to billing.
• Strong communication skills.
• Clarity in thought processes and ability to articulate thoughts effectively.
• Ability to handle challenging situations with customers.
• Strong multitasking skills and the ability to make fast decisions independently.
• Willingness to work in a 24*7 environment (Rotational shifts/5 days a week).
• Customercentric with logical thinking and spontaneity.
• Ensure timely and professional responses to all queries.

• Cab pickup and drop facility within transport radius.
• Immense growth opportunities.

customer support,billing process,communication