Technical support Associate

Overview:

Key Responsibilities:

• Respond to customer inquiries via phone email and chat
• Diagnose and troubleshoot technical issues
• Research and provide solutions to technical problems
• Escalate complex issues to higherlevel support teams
• Document and track customer interactions and solutions
• Install and configure software applications
• Assist with network and system administration tasks
• Collaborate with crossfunctional teams to resolve technical issues
• Conduct product demonstrations and training sessions for customers
• Stay updated on product knowledge and technical skills

Required Qualifications:

• Bachelor s degree in Information Technology Computer Science or relevant field
• Proven experience in technical support or help desk role
• Proficiency in Windows and macOS operating systems
• Strong knowledge of networking and internet protocols
• Excellent problemsolving and analytical abilities
• Outstanding communication and interpersonal skills
• Ability to prioritize and manage multiple tasks simultaneously
• Certifications such as CompTIA A or Microsoft Certified Solutions Associate (MCSA) is a plus
• Experience with remote support tools and ticketing systems
• Flexibility to work in shifts and handle oncall responsibilities

customer service,communication,technical support,customer