Mostly Remote - New Balance Customer Support Agent fluent in Portuguese and Spanish

New Balance believes that we are born to move and they are committed to offering the best innovative products that combine function and fashion performance and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team immerse themselves in the brand and deliver a firstclass service to our customers.

We Care: Passionate about Customer Support with a drive to achieve and exceed targets to achieve a highquality level of consumer service.

Were Curious: Proactive approach to problemsolving and a can do attitude.

We Achieve Together: Strong teamwork ethic contributing to personal and team targets/SLA while working on personnel targets

Tasks

What youll be doing

• Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
• You can put yourself in our customers shoes analyse their problems and offer them individual solutions
• Offering an omnichannel service to our consumers via telephone email chat and social media
• Developing a sound understanding of the products and services offered by our client
• Becoming an expert on all things New Balance
• Embrace our company values and act as a brand ambassador

Requirements

What skills & experience youll bring to us

• A fluent level of Portuguese and Spanish with exceptional grammar and spelling skills (knowledge of other languages is a plus)
• High level of English (both written and spoken)
• A genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem solving

Benefits

What do we offer

• Start date: 7th of February 2024
• Contract: Temporary 3month contract with the view to be extended to a permanent contract
• Fulltime: 39 hours/week
• Working days/hours: Tuesday to Friday 10:00 am 19:00 pm and Saturdays 9:00 am 17:00 pm
• Salary:17600 gross per year
• Holidays: 2 holidays accrued per calendar month
• Paid bank holidays 1 extra day in lieu
• Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home
• Training: 8 Days of FullTime paid training from the office (MonFri) 10:00 am 19:00 pm
• Office location: Barcelona (La Sagrera)

Other benefits:

• Bestinclass people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment.
• Employee Assistance Program Free confidential and impartial guidance and support.
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation.
• Option to signup for Discounted Private Health Insurance.
• Referral Program: Bring a Friend and get a Referral bonus
• Access to LinkedIn specialised training & courses