Customer service German Market

Our customer is a leading aviation loyalty program committed to providing exceptional travel experiences. As part of our growing team in Barcelona we are seeking a dedicated Customer Service Representative to support our Germanspeaking members.

Tasks

Responsibilities:

Respond promptly and professionally to customer inquiries via phone email and chat.

Assist customers in navigating our program resolving issues and answering queries.

Communicate effectively in German and English to cater to our diverse member base.

Ensure accurate understanding of customer needs and deliver clear concise information.

Membership Assistance:

Guide customers through enrollment processes and membership account management.

Resolve issues related to mileage credits rewards and program benefits.

Problem Resolution:

Investigate and troubleshoot reported problems providing timely and effective solutions.

Collaborate with internal teams to address complex issues and ensure customer satisfaction.

Provide feedback on common issues and suggest improvements to enhance customer experience.

Stay informed about updates of our program and related policies.

Requirements

Requirements:

Fluent in German and English (both written and spoken).

Proven experience in customer service or a similar role.

Strong communication and interpersonal skills.

Ability to handle challenging situations with patience and empathy.

Permit to work in Spain (NIE)

Familiarity with loyalty programs or the aviation industry is a plus.

Benefits

Benefits:

Competitive salary and performancebased bonuses.

Opportunities for career growth within a dynamic and international team.

Permanent contract with one month trial period.

Offices in 22(at) with a great open space to work.

From Monday to Friday from 8.00hs to 14.00hs and from 12.00hs to 20.00hs and on weekends from 9.00hs to 17.30hs (2 weekends off a month).

Training starts february 5th and lasts 4 weeks where we teach how to use Amadeus tool.

If you are passionate about delivering exceptional customer service and want to be part of a global travel community we invite you to apply for this exciting opportunity. Join our project and help our members soar to new heights!