Dyson Customer Service Agent - Italian Market

Dyson is a globally recognised premium household name. Theyre market leaders in design and technology and regularly launch outstanding products onto the market such as the Dyson hair wrap fans and vacuum cleaners.

Were looking for Customer Service Agents who are fluent in the Italian language and have good level of English are excited by innovation and thrive on challenges to join our vibrant Dyson customer care team and to interact with owners of some of the most innovative and stylish Dyson products in the world.

We Care: Passionate about Customer Support with a drive to achieve and exceed targets to achieve a highquality level of consumer service.
Were Curious: Proactive approach to problemsolving and a can do attitude.
We Achieve Together: Strong teamwork ethic contributing to personal and team targets/SLA while working on personnel targets.

Tasks

• You will be communicating with clients through different channels such as telephone email or social media and looking for solutions if they are experiencing difficulties with their order or device.
• As you work you will be using leadingedge diagnostic tools and Excel to help guide clients in solving issues with their machines.
• In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
• Youll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (crossselling and upselling).
• Youll be a Dyson Ambassador by educating customers on Dyson Technology demonstrating a full understanding of Dysons products and brand values.

Requirements

• Have a fluent level of written & spoken Italian.
• Have a good level of English to communicate with our international team.
• Be eligible to work in Spain.
• Appreciate excellent customer service no matter whether its a call email or social media we want to offer our customers the best possible experience.
• Have good computer skills and experience with MS Office.
• Solutionoriented to provide the correct and best outcome for the customer.
• Wellorganised and able to prioritise the workload with the ability to work under pressure.

Benefits

What do we offer

• Starting date: January 2024.
• Contract: FixedTerm 2Months.
• Salary: 19.000 gross per year.
• Working hours: Full Time (39 hours per week) rotating schedule Monday Sunday between 8 am and 8 pm 5 days/week (rotative weekends two weekends off per month guaranteed).
• Work Model: Hybrid working model (x3 days per month).
• Fully Paid Training that optimally prepares you for your job 3 weeks duration (officebased).
• 24 days holidays per year on a fulltime basis.
• Employee Assistance Program Free confidential and impartial guidance and support.
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation.
• Bestinclass people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment.
• Location: Barcelona Spain

Who Are We

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs of our diverse markets. We focus on customer service sales and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.