Technical Account Manager

Job Title: Technical Account Manager Cloud Infrastructure

ID# 975922

Start Date: ASAP

No. Of Opening: 1 Openings

Location: Remote (US)

Employment mode: FTE or C2C

Timing: ET/CT

Interview process: 3 Rounds with ITP

We are seeking a highly motivated and salesfocused Technical Account Manager (TAM) to join our dynamic team. The TAM will play a critical role in supporting our sales efforts and ensuring the success of our customers technical journey throughout the sales lifecycle. The ideal candidate will have a strong background in cloud infrastructure excellent communication skills and a proven technical sales and technical account management track record.

Responsibilities:

1. Sales Support & Enablement: Act as the sales teams primary technical point of contact providing technical expertise and support throughout the sales process.

1. • Assist in the preparation and delivery of technical presentations and demonstrations.

1. • Understand customer requirements and provide appropriate technical solutions.

1. • Engage with potential customers to understand their business needs and technical requirements.

1. Customer Onboarding & Adoption: Ensure a smooth onboarding experience for new customers and assist in the adoption of cloud infrastructure solutions.

1. • Provide guidance and support in the implementation and configuration of cloud services.

1. • Facilitate training sessions and workshops to enhance customer understanding and proficiency.

1. Account Management: Build and maintain strong longlasting customer relationships.

1. • Regularly meet with customers to ensure their satisfaction and address any technical issues or concerns.

1. • Work closely with the sales team to identify upsell and crosssell opportunities within existing accounts.

1. Technical Expertise: Stay uptodate with the latest trends and developments in cloud infrastructure.

1. • Provide thought leadership and expert advice to customers and the sales team.

1. • Contribute to the development of best practices and technical documentation.

1. Collaboration & Communication: Work collaboratively with crossfunctional teams including sales product management and engineering.

1. • Ensure seamless communication between the customer and internal teams.

1. • Provide feedback from customers to the product and engineering teams to help shape future product developments.

Requirements:

• Bachelors degree in computer science Information Technology or related field.
• 35 years of experience in a technical account management or presales engineering role with a focus on cloud infrastructure.
• Proven track record of achieving sales targets and driving customer success.
• Strong technical background with a deep understanding of cloud services and architectures (e.g. AWS Azure Google Cloud).
• Excellent communication and presentation skills with the ability to articulate complex technical concepts to a variety of audiences.
• Customerfocused mindset with a strong ability to build and maintain relationships.
• Ability to work independently and manage multiple accounts simultaneously.
• Strong problemsolving skills and attention to detail.

Nice to Have:

• Relevant certifications in cloud infrastructure (e.g. AWS Certified Solutions Architect Microsoft Certified: Azure Solutions Architect).
• Experience in a fastpaced startup environment.