Client Support Advisor

pWith headquarters in Leicester and a nationwide network of laboratories and offices offering a wide range of Construction Materials Testing Surveying and Monitoring services CTS (a Phenna Group Company) is the goto partner of choice supporting all sectors of the construction market including residential commercial rail road airports tunnelling mining and utilities as well as brownfield regenerationppDue to expansion and increasing workload we are looking for enthusiastic and motivated Client Support Advisorto join our team previous experience is not required as we will provide all of the training necessary for you to succeed and progressppThe position is based in our Environmental Laboratories Division working at our Leicester City centre laboratoryppstrongClient Support Advisorduties and responsibilities will includestrongbrpulliAnswering incoming calls from clients & suppliersliliConduct outbound calls to clients providing various updatesinformationliliManage client queries through to completionliliLiaise with theTechnical and Operational TeamsliliArrange sample container deliveries and sample pick upsliliDraft and issue client reportsliliAssist withend of month invoicingaccounts dutiesliliPerform administrative dutiesincluding digital conversion of paperwork (scanning)liliEnsure all reportsrecords are stored and retained appropriatelyliliFollow all procedural requirements set out by the ISO QMSliulpstrongClient Support AdvisorRole RequirementsstrongpulliVery good oral written and numeracy skillsliliGCSE grade C or above in maths and science (or equivalent)liliHighlyComputer literate (MS Office Applications)liliPrevious work experience within a technical administrative rolewould be advantageousliulpstrongYour Journey with CTSstrongbrppAt CTS we offer a career not just a job In your first six months you will develop your skills in the roleto become fully proficient in a wide range of tasks On successfully passing your month probationary period you will automatically progress to Level ppOnce at Level two your skills and knowledge will grow further and at this stage the accounts and invoicing side of the role will be fullyintroduced into your daily tasksWithin around months your next step is Level and from there you will continue to progress and grow adding new competenciesto your now very impressive knowledge as well as your ability to support our clientsppEach progression step is matched with a pay rise ensuring that your personal development is kept step in step with your earnings The speed at which you progress is ultimately down to you and how you apply yourself in the roleppstrongWhat We OfferstrongbrpulliStarting salary (paid at per hour)lili hour working weekliliAny overtime worked paid at times basic rate of paylili days annual leave (plus bank holidays)liliHoliday purchase schemeliliWorkwear providedliliHealthcare planliliContributory pension schemeliliPerkbox rewards platformliliCycle to work schemeliliTech pack purchasing schemeliliPersonal development and trainingliliEnjoyable and fulfilling work environmentbrliulululululpstrongAbout Phenna GroupstrongbrppHeadquartered in Nottingham UK Phenna Groups aim is to invest in and partner with selected niche independent Testing Inspection Certification and Compliance (TICC) companies that serve a variety of sectors ensuring customers peace of mind by delivering first class assurance and consultancy services With a diverse portfolio of companies across the Built Environment Infrastructure Niche Industrials Food and Life Sciences and Compliance and Certifications Phenna Group is dedicated to supporting customers in regulated sectors by delivering missioncritical services with a focus on quality and deliverabilitybrphrp styletextaligncenterstrongOur Valuesstrongpppp styletextaligncenterstrongemThink Customeremstrongpp styletextaligncenterOur customer is the focus of everything we do and through them we maximise our reputation and growthpp styletextaligncenterstrongemSpeed and Agilityemstrongpp styletextaligncenterOwn it Be Bold Take Action Get it donepp styletextaligncenterstrongemBe Transparentemstrongpp styletextaligncenterWe are open and honest and act with integrity at all timespp styletextaligncenterstrongemWork Togetheremstrongpp styletextaligncenterWe work and collaborate as one team and look out for our fellow colleaguespp styletextaligncenterstrongemAct Responsiblyemstrongpp styletextaligncenterFearless in taking accountability we give responsibility to other and treat everyone with courtesy dignity and respectpp styletextaligncenterstrongemBe Proudemstrongpp styletextaligncenterWe celebrate our achievements learn from our experiences and take pride in all we dop