Product Analyst with Salesforce

Position :: Product Analyst with Salesforce

Location:: McLean, VA.(Onsite)

Contract Role

Minimum Experience Required - 12 years.

• Assist the Product Owner to write user stories and edit acceptance criteria, making sure each story aligns to the feature objective.
• Proactively bring ideas to the table to increase value to our customers, recognizing roadblocks early, and presenting ideas and options to key partners.
• Troubleshoot product questions and technical challenges.
• Facilitate meetings to bring tech and non-tech partners together to innovate and problem solve.
• Create test scripts and test product features.
• Demo solution options, existing functionality, and new functionality in various business settings.
• Understand and proactively utilize Modern Delivery practices.
• Actively participate in all agile ceremonies.
• Use applications including Jira, Teams, Salesforce configuration workbook, Confluence, Excel, Word, PowerPoint, Visio.
• Understand and quickly learn Customers Salesforce technology and value.
• Understand and quickly learn business use cases and needs.

Qualifications:

• Bachelor's Degree or equivalent work experience
• Salesforce knowledge required.
• In depth understanding of Customers system functionality highly desirable
• Agile product delivery experience, including requirements capturing, writing user stories, and using Jira technology (preferred)
• Contact Center operations support and optimization experience (preferred)

Keys to Success in this Role:

• Outstanding interpersonal, technical, and organizational skills
• Ability to work independently in a fast-paced environment and flexibility to manage multiple requests and tasks against tight timelines.
• Excellent verbal and written communication skills, technical awareness, and leadership abilities.
• Passion for driving value to customers!