Front Office Manager

They should be always available at the reception counter all the time. Should pay special attention to the patients/attendants in the lobby, OP & IP reception and emergency reception and all the OPD's To help and ensure the patient/attendants don't have any inconvenience and help them during their Admissions, Discharges, Investigation & MHC's etc. New Registration, counseling for chargeability, admission for regular cash paying patients, ECHS & other corporate patients. Completion of corporate documentations & Escorting to their respective wards Processing & Update the Corporate (excel) file both on paper and in the module, communicating through mail to respective HOD's regarding., Staff Admission, Staff Dependants, Beas, VIP pt. Counseling and Admissions (including Upgrade Surgeries) Doctor change request in case pt. need to shift in another specialty up gradation of Remarks for any kind of message. Guest queries & Room Booking for expected admissions for next few days. Temporary Passes as Request comes time to time from Different Wards / ICU's Cash Collection / Refunds Attending to Patient/ Attendant calls OPD billing and registration (on non OPD days and hours) Corporate Processing Reimbursement details for billed patients prepared Night reports Handling Billing queries for routine pt. attendants Taking request from Nursing Station or from the attendants for the particulars & Address Change Request Request for Package Detail (Reimbursement request) in case pt. is Govt. Employee and required package breakup. Cash Collection / Refunds Issuance of Receipts against deposits. To have a control over gatherings at the OP reception and ensure that only required persons accompany the patient by telling them politely. To record the comments in the prescribed format in the register/feedback forms regarding any observations that need the attention of administration for remedial measures and give feed back to Lobby Manager. To escort VIP patients to the respective OP/Diagnostic areas and rooms. To keep a watch at the entrance and call for proper assistance such as Wheelchair/Stretcher if needed by some of the patients on arrival. Any other work assigned by the Lobby Manager from time to time